Now with AI Agents, RCS & WhatsApp Business

The complete
messaging lifecycle

From number provisioning to AI-powered conversation. SMS, MMS, RCS, and WhatsApp — domestic and global — from one platform. Know it'll land. Prove it worked. Automate the reply.

Every step of the messaging journey

Most platforms handle one piece. Cactus covers the entire lifecycle — from finding your number to AI-powered conversations, domestic and global.

Numbers
Validate
Consent
Register
Risk
Send
Monitor
Inbox
Agent
Insights
190+ countries WhatsApp RCS
Core Platform

The foundation for compliant messaging

Six core modules that work together to ensure every message is compliant, deliverable, and intelligent.

🛡️ Cactus Risk FREE TIER

Compliance Intelligence

Pre-flight and post-flight compliance in one place. Scan messages before they send, then continuously monitor your privacy policies, opt-in language, and consent flows for compliance drift.

Pre-Flight
  • Message scanning: Check against carrier rules, flag risky URLs, validate opt-out language
  • TCPA validation: Verify consent requirements before sending
Post-Flight
  • Privacy policy monitoring: Detect changes that break compliance
  • Opt-in language audit: Scan web forms and disclosures for compliance drift
Risk Analysis
Campaign: Q1 Promotional
Risk Score
92
Low Risk • Safe to Send
TCPA Compliance
All recipients have valid consent
PASS
Link Shorteners
Consider using branded domain
WARN
Carrier Rules
Compliant with all major carriers
PASS
📤 Cactus Send RCS + WhatsApp

Rich Message Builder

Create stunning rich messages with cards, carousels, and quick replies. Build once, deliver across SMS, RCS, and WhatsApp automatically.

  • RCS rich cards: Images, buttons, and carousels
  • WhatsApp templates: Approved message templates
  • Auto-fallback: Graceful degradation to SMS
Rich Message Builder
RCS Rich Card Preview
📦
Product Image
Your order is ready!
Order #12345 is ready for pickup at Store #42
📊 Cactus Monitor

Delivery Intelligence

Real delivery status, not just "handed off." Track carrier filtering, opt-out rates, complaint signals in real-time across all channels.

  • Real-time tracking: Per-message delivery confirmation
  • Carrier insights: Filtering and rate limit visibility
  • Multi-channel: SMS, RCS, WhatsApp in one view
Delivery Dashboard
Last 24 hours • All channels
98.4%
Delivered
1.2%
Pending
0.4%
Failed
By Channel
SMS
SMS
32,451 • 98.1%
RCS
RCS
8,234 • 99.2%
WA
WhatsApp
12,162 • 99.8%
📋 Cactus Register RCS + WhatsApp

Campaign Registration

10DLC, toll-free verification, RCS brand setup, WhatsApp Business API. We handle the carrier and Meta paperwork.

  • 10DLC registration: A2P brand and campaign registration
  • RCS agent setup: Google Business Messages verification
  • WhatsApp Business: Meta verification and template approval
Registration Status
Acme Corp - All Channels
10D
10DLC Brand
Approved
Trust Score: 85/100
R
RCS Agent
Verified
Google Business Messages active
W
WhatsApp Business
Verified
Meta Business verified • 12 templates approved
TF
Toll-Free
Pending
Verizon review in progress
🤖 Cactus Agent AI-POWERED

AI-Powered Inbound Response

Let AI handle your inbound messages 24/7. Automatically respond to customer inquiries, qualify leads, answer FAQs, and hand off to humans when needed—across SMS, RCS, and WhatsApp.

  • Auto-respond: AI answers inbound messages instantly
  • Lead qualification: Score and route based on conversation
  • Multi-channel: Same AI across SMS, RCS, WhatsApp
AI Agent Activity
Handling inbound messages
Live
SMS +1 (555) 234-5678 • Just now
"What are your business hours?"
🤖
"We're open Monday-Friday 9am-6pm EST. Would you like to schedule a call with our team?"
✓ Auto-responded in 1.2s
WhatsApp +44 7700 900123 • 2m ago
"I need pricing for 100k messages per month"
🤖
"For 100k messages/month, our Growth plan at $499/mo would be perfect. That includes all core modules. Want me to connect you with sales for a custom quote?"
Lead Score: 85 🔥 Hot Lead
RCS +1 (555) 876-5432 • 5m ago
"Where's my order? I ordered 3 days ago"
🤖
"Let me look that up! Can you share your order number or the email used for the order?"
⏳ Awaiting response
SMS +1 (555) 111-2222 • 8m ago
"I want to cancel my subscription and get a refund"
👤 Handed to Sarah Billing issue detected
47 conversations handled today
94% auto-resolved
🌍 Cactus Global 190+ COUNTRIES

International Messaging

Send worldwide with confidence. Country-specific compliance, sender ID registration, and WhatsApp as your global reach channel.

  • Compliance database: GDPR, CASL, regional rules per country
  • WhatsApp global: 2B+ users, no sender ID required
  • Smart routing: Auto-select best channel per country
Country Compliance Explorer
🇺🇸 United States
North America • +1
Active
SMS ✓ RCS ✓ WhatsApp ✓
🇧🇷 Brazil
South America • +55
Active
SMS ✓ WhatsApp ⭐ Primary
🇮🇳 India
Asia • +91
Active
SMS ✓ DLT Required WhatsApp ⭐ Primary
🧪 Cactus QA REAL DEVICES

Cross-Carrier Delivery Testing

Test on real devices, real carrier networks, in real locations worldwide. Not simulators. Not emulators. Not one data center. Actual phones on AT&T, Verizon, T-Mobile—and 150+ international networks.

  • Real carrier networks: Physical SIMs on AT&T, Verizon, T-Mobile + global
  • Geographic distribution: Devices across US regions + 50 countries
  • Fake DLR detection: Catch routes that lie about delivery
QA Test Results
Campaign: Holiday Promo • 24 devices
Complete
22
Delivered
1
Delayed
1
Failed
Device Results
ATT
iPhone 15 Pro
Dallas, TX
1.2s
VZW
Galaxy S24
Chicago, IL
0.8s
TMO
Pixel 8
Seattle, WA
2.1s
ATT
iPhone 14
Miami, FL
18s
VZW
Galaxy S23
Phoenix, AZ
Fake DLR
1 fake DLR detected on VZW route
Extended Capabilities

More tools, more power

Additional modules to handle number provisioning, validation, consent management, and analytics.

🔢 Cactus Numbers INSTANT

Number Search & Provisioning

Find and provision phone numbers instantly. Search by area code, vanity patterns, or toll-free prefixes.

  • Area code search: Find local numbers in any US market
  • Vanity matching: 704-555-CARS, 888-BUY-FOOD
  • Toll-free: 800, 888, etc. instant provisioning
Local Toll-Free Vanity
+1 (704) 555-8291
Charlotte, NC
Available
+1 (704) 555-CARS
Charlotte, NC • Vanity
Available
+1 (704) 555-1234
Charlotte, NC
Available
Cactus Validate 100 FREE/MO

Number Verification

Real-time phone validation. Check if numbers are real, active, mobile vs. landline, and carrier lookup.

  • Line type detection: Mobile, landline, VoIP
  • Carrier lookup: AT&T, Verizon, T-Mobile ID
  • Bulk processing: Validate lists of 1M+ numbers
validate_api_demo.sh
$ curl -X POST https://api.cactus.io/v1/validate \
-d '{"phone": "+17045558291"}'
{
"valid": true,
"carrier": "Verizon Wireless",
"line_type": "mobile",
"sms_capable": true,
"whatsapp_capable": true
}
✓ Validation Complete 142ms
Cactus Consent TCPA

Opt-In Management

Capture, store, and prove consent. Embeddable widgets, double opt-in flows, and audit trails.

  • TCPA protection: Lawsuit-proof consent records
  • Audit trails: Timestamped proof of consent
  • Suppression list: Auto-manage opt-outs
Consent Record
+1 (555) 123-4567
Active Consent
SMS, RCS, WhatsApp
Captured Jan 15, 2026 2:34 PM
Method Web Form (Double Opt-in)
Channels
SMS RCS WA
📥 Cactus Inbox UNIFIED

Conversation Management

Unified inbox for all channels. SMS, RCS, and WhatsApp conversations in one view with team routing.

  • Unified inbox: SMS + RCS + WhatsApp in one view
  • Agent routing: Assign to team members
  • Templates: Quick-reply response library
Team Inbox
All channels • 15 active
WA Maria Santos
Obrigada! When will it arrive?
2m ago
RCS +1 (555) 234-5678
Can I reschedule?
15m ago
SMS John D.
Thanks!
1h ago
M

Obrigada! When will it arrive?

📈 Cactus Insights A/B TEST

Analytics & Optimization

A/B testing, send time optimization, engagement scoring, and ROI attribution across all channels.

  • Message testing: A/B test content, timing, channel
  • Channel comparison: SMS vs RCS vs WhatsApp performance
  • Executive dashboards: Real-time KPI tracking
Campaign Dashboard
Q1 Promotional • All Channels
Total Sent
52,847
↑ +12%
Delivery Rate
98.4%
↑ +0.3%
Response Rate by Channel
SMS
12%
RCS
24%
WhatsApp
38%
Solutions

SMS Pulse Surveys

Capture real-time feedback via text message. 40-60% response rates. No app downloads required.

Why SMS pulse surveys?

Email surveys get ignored. App-based feedback requires downloads. SMS meets people where they already are—with a 98% open rate and responses in under a minute.

Instant Delivery

Survey delivered within seconds. No spam folders, no app downloads, no friction.

Higher Response Rates

40-60% response rates vs. 5-15% for email. Get statistically significant data faster.

Real-Time Insights

Responses come in within minutes. Spot issues and act before they escalate.

👥 Employee Engagement

Keep your finger on the pulse of your workforce

Weekly or monthly check-ins that take 30 seconds to complete. Identify disengagement early, track sentiment trends, and predict turnover before it happens.

  • Engagement tracking: Weekly sentiment scores by team, department, location
  • Turnover prediction: 78% decrease in absenteeism in high-engagement units
  • Anonymous or named: Flexible survey options for honest feedback
Employee Pulse Dashboard
Engineering Team • Week 47
Live
8.4
Satisfaction
92%
Response Rate
+0.3
vs Last Week
Sentiment Trend (12 weeks)
Recent Responses
Anonymous Score: 9

"Really appreciated the team lunch this week. Feeling more connected."

Customer Satisfaction NPS + CSAT

Post-purchase feedback in seconds

Send NPS or CSAT surveys within 24 hours of purchase or interaction. Capture feedback while the experience is fresh—and recover unhappy customers before they churn.

  • NPS tracking: Benchmark against industry standards and competitors
  • Detractor alerts: Instant notification when a customer scores low
  • Follow-up automation: Trigger service recovery workflows
NPS Dashboard
Post-Purchase Survey • Last 30 days
Live
+47
Net Promoter Score
↑ 12 pts vs last month
62%
Promoters
23%
Passives
15%
Detractors
Recent Feedback
😍
Score: 10
"Best customer service I've ever had!"
😞
Score: 4 • Alert sent
"Shipping took too long"
🏥 Patient Experience HEALTHCARE

Catch patient issues before they leave a bad review

Send a 2-question pulse survey via SMS immediately after a visit. Identify dissatisfied patients in real-time and trigger service recovery before they post online.

  • HCAHPS aligned: Questions mapped to CMS quality metrics
  • Real-time alerts: Low scores trigger immediate staff notification
  • 40% higher scores: Facilities using real-time feedback see significant improvements
Patient Satisfaction
Memorial Clinic • Today
3 alerts
4.7
Avg. Rating
3
Needs Follow-up
Today's Responses
😊
J. Smith
Dr. Chen • 10:30 AM
5/5
😕
M. Johnson
Dr. Patel • 11:15 AM
2/5 ⚠️
😄
R. Garcia
Dr. Chen • 2:00 PM
5/5
⚠️ M. Johnson reported long wait time
🔧 Service Follow-up FIELD SERVICE

Turn every service call into a 5-star review opportunity

HVAC, plumbing, electrical—send a quick pulse survey right after the technician leaves. Happy customers get a review request; unhappy ones get a callback.

  • Automatic triggers: Survey sent when job is marked complete
  • Review routing: 4-5 star → Google review request; 1-3 star → callback
  • Technician scores: Track performance by tech for coaching
Service Feedback
Acme HVAC • Today's Jobs
12 complete
4.8
Avg. Rating
8
Review Requests
1
Needs Follow-up
Recent Jobs
JT
AC Repair • Johnson
Tech: Mike T. • 2:30 PM
★★★★★ → Review
SM
Furnace Install • Smith
Tech: Dave R. • 11:00 AM
★★★★★ → Callback
WL
Duct Cleaning • Williams
Tech: Mike T. • 9:00 AM
★★★★★ → Review

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