Cactus Pulse SOLUTIONS

Real-time feedback via
SMS pulse surveys

Capture insights the moment they matter. 40-60% response rates. No app downloads. Just send a text, get honest feedback, and act before it's too late.

9:41
Acme Corp
HR β€’ Verified Business
Weekly Pulse
How are you feeling about work this week?
Delivered β€’ RCS
Employee Pulse
9:41
ShopMax
Orders β€’ Verified
Order #4521 Delivered
How likely are you to recommend us?
Not likely Very likely
Tap to rate 10 selected
Just now β€’ RCS
Customer NPS
40-60%
Response Rate
<30s
Avg. Response Time
190+
Countries
98.4%
Delivery Rate

Why SMS pulse surveys?

Email surveys get ignored. App-based feedback requires downloads. SMS meets people where they already areβ€”with a 98% open rate and responses in under a minute.

Instant Delivery

Survey delivered within seconds. No spam folders, no app downloads, no friction.

Higher Response Rates

40-60% response rates vs. 5-15% for email. Get statistically significant data faster.

Real-Time Insights

Responses come in within minutes. Spot issues and act before they escalate.

πŸ“Š Use Cases

Pulse surveys for every touchpoint

From employee engagement to customer satisfaction, capture feedback at the moments that matter most.

πŸ‘₯ Employee Engagement

Keep your finger on the pulse of your workforce

Weekly or monthly check-ins that take 30 seconds to complete. Identify disengagement early, track sentiment trends, and predict turnover before it happens.

  • Engagement tracking: Weekly sentiment scores by team, department, location
  • Turnover prediction: 78% decrease in absenteeism in high-engagement units
  • Anonymous or named: Flexible survey options for honest feedback
Employee Pulse Dashboard
Engineering Team β€’ Week 47
Live
8.4
Satisfaction
92%
Response Rate
+0.3
vs Last Week
Sentiment Trend (12 weeks)
Recent Responses
Anonymous Score: 9

"Really appreciated the team lunch this week. Feeling more connected."

⭐ Customer Satisfaction NPS + CSAT

Post-purchase feedback in seconds

Send NPS or CSAT surveys within 24 hours of purchase or interaction. Capture feedback while the experience is freshβ€”and recover unhappy customers before they churn.

  • NPS tracking: Benchmark against industry standards and competitors
  • Detractor alerts: Instant notification when a customer scores low
  • Follow-up automation: Trigger service recovery workflows
NPS Dashboard
Post-Purchase Survey β€’ Last 30 days
Live
+47
Net Promoter Score
↑ 12 pts vs last month
62%
Promoters
23%
Passives
15%
Detractors
Recent Feedback
😍
Score: 10
"Best customer service I've ever had!"
😞
Score: 4 β€’ Alert sent
"Shipping took too long"
πŸ₯ Patient Experience HEALTHCARE

Catch patient issues before they leave a bad review

Send a 2-question pulse survey via SMS immediately after a visit. Identify dissatisfied patients in real-time and trigger service recovery before they post online.

  • HCAHPS aligned: Questions mapped to CMS quality metrics
  • Real-time alerts: Low scores trigger immediate staff notification
  • 40% higher scores: Facilities using real-time feedback see significant improvements
Patient Satisfaction
Memorial Clinic β€’ Today
3 alerts
4.7
Avg. Rating
3
Needs Follow-up
Today's Responses
😊
J. Smith
Dr. Chen β€’ 10:30 AM
5/5
πŸ˜•
M. Johnson
Dr. Patel β€’ 11:15 AM
2/5 ⚠️
πŸ˜„
R. Garcia
Dr. Chen β€’ 2:00 PM
5/5
⚠️ M. Johnson reported long wait time
πŸš€ New Hire Onboarding 30/60/90 DAYS

Stop losing new hires in the first 90 days

20% of turnover happens in the first 45 days. Automated pulse surveys at Day 7, 30, 60, and 90 catch problems earlyβ€”when you can still fix them.

  • Automated cadence: Surveys trigger automatically at key milestones
  • Manager alerts: Low scores notify managers immediately
  • 69% better retention: Structured onboarding feedback = 3-year retention
Onboarding Journey
Sarah Chen β€’ Software Engineer
Day 32
Day 7 Check-in Score: 9/10
"Team has been super welcoming!"
Day 30 Check-in Score: 8/10
"Would like more 1:1 time with manager"
Day 60 Check-in In 28 days
Scheduled for Dec 21
Day 90 Check-in In 58 days
Scheduled for Jan 20
πŸ“‹ Action: Schedule extra 1:1 with manager
πŸ”„ Change Management

Navigate organizational change with real-time sentiment

70% of change initiatives fail due to employee resistance. Track sentiment before, during, and after major changes to adapt your strategy in real-time.

  • Baseline + tracking: Measure sentiment before, during, and after change
  • Communication effectiveness: See if your messaging is landing
  • Resistance detection: Identify pockets of concern early
Change Initiative Tracker
Office Relocation β€’ Week 4 of 8
In Progress
72%
Support
18%
Uncertain
10%
Concerned
Sentiment Over Time
Week 1
Week 2
Week 3
Week 4
πŸ“ˆ Trend: Support increasing
Town hall and FAQ document have helped address commute concerns.
🎀 Event Feedback CONFERENCES

Get attendee feedback while the event is still fresh

Send pulse surveys during sessions, after keynotes, or immediately post-event. Capture feedback in the momentβ€”before attendees forget and response rates plummet.

  • Session ratings: Real-time feedback on speakers and content
  • Logistics pulse: Catch issues with venue, catering, A/V in real-time
  • Post-event NPS: Send within 24 hours for highest response rates
TechConf 2026
Live Event β€’ 847 attendees
Live
Session Ratings (Real-time)
Keynote: Future of AI
Sarah Johnson β€’ 9:00 AM
β˜…β˜…β˜…β˜…β˜…
4.9
Workshop: API Design
Mike Chen β€’ 11:00 AM
β˜…β˜…β˜…β˜…β˜…
4.2
Panel: DevOps Best Practices
In progress β€’ 2:00 PM
142 responses
94%
Would Attend Again
+52
Event NPS
πŸ”§ Service Follow-up FIELD SERVICE

Turn every service call into a 5-star review opportunity

HVAC, plumbing, electricalβ€”send a quick pulse survey right after the technician leaves. Happy customers get a review request; unhappy ones get a callback.

  • Automatic triggers: Survey sent when job is marked complete
  • Review routing: 4-5 star β†’ Google review request; 1-3 star β†’ callback
  • Technician scores: Track performance by tech for coaching
Service Feedback
Acme HVAC β€’ Today's Jobs
12 complete
4.8
Avg. Rating
8
Review Requests
1
Needs Follow-up
Recent Jobs
JT
AC Repair β€’ Johnson
Tech: Mike T. β€’ 2:30 PM
β˜…β˜…β˜…β˜…β˜… β†’ Review
SM
Furnace Install β€’ Smith
Tech: Dave R. β€’ 11:00 AM
β˜…β˜…β˜…β˜…β˜… β†’ Callback
WL
Duct Cleaning β€’ Williams
Tech: Mike T. β€’ 9:00 AM
β˜…β˜…β˜…β˜…β˜… β†’ Review
πŸ“š Training & L&D

Measure training impact, not just attendance

Post-training surveys within minutes of completion. Follow up weeks later to measure retention and on-the-job application. Prove ROI to stakeholders.

  • Immediate feedback: Course quality, facilitator, and materials ratings
  • Retention pulse: Follow-up survey 30 days later on application
  • ROI tracking: Connect training investment to business outcomes
Training Dashboard
Leadership Development Program
Q4 2025
4.6
Course Rating
87%
Would Recommend
Feedback Categories
Content Relevance
4.6
Facilitator Quality
4.8
Materials Quality
4.2
Practical Application
4.4
30-Day Follow-up Results
78% report applying skills on the job. Avg. confidence increase: +2.3 pts

How Cactus Pulse works

Set up once, get feedback forever. Automated triggers, smart routing, and real-time alerts.

1

Define Triggers

Set up automated survey triggers based on events, time, or manual send.

2

Send via SMS

Surveys delivered instantly via text. 98% open rate, no app required.

3

Collect Responses

Recipients reply by text. Responses captured in real-time dashboard.

4

Act on Insights

Alerts, routing, and integrations help you act before it's too late.

Ready to capture feedback that matters?

Start sending pulse surveys in minutes. No credit card required.