Post-service CSI surveys, sales follow-ups, and service reminders via text. Protect your CSI scores and catch unhappy customers before the OEM survey hits their inbox.
Phone calls go unanswered. Emails land in spam. Texting is how your customers actually want to communicate -- and it is the fastest path to protecting your CSI and growing your reviews.
Catch negative sentiment before the OEM survey arrives. One bad CSI score can cost thousands in holdback and manufacturer incentives.
Happy customers get routed to your Google review page. Unhappy ones get a service manager callback -- before they ever post online.
Customers hate phone calls. Texts are read in under 3 minutes and replied to in seconds. Stop chasing, start connecting.
From the service drive to the showroom floor to the BDC, Cactus keeps your dealership connected to every customer at every touchpoint.
Text every customer within 2 hours of RO close. Happy customers get funneled to your Google page. Unhappy ones trigger an instant alert to your service manager -- days before the OEM survey arrives.
"Waited 3 hours, no one updated me on status."
"Price was higher than the estimate I was given."
Send a personalized follow-up within 72 hours of delivery. Track buyer satisfaction, generate referrals, and catch issues before they turn into negative reviews or lost future business.
Automated service reminders, recall notifications, and appointment confirmations via text. Customers book with one tap -- no phone calls, no hold music, no missed appointments.
Speed to lead wins deals. When an internet lead hits your CRM, Cactus fires an RCS message instantly -- before your competitor even opens the email. Automated follow-up sequences keep the conversation alive.
Connect your DMS, set your triggers, and let Cactus handle the rest. Real-time dashboards keep your team in the loop.
Integrate with CDK, Reynolds, DealerSocket, or any DMS via API. Customer data flows automatically.
RO close, vehicle delivery, internet lead, recall notice -- each event fires the right message at the right time.
Rich messages with tap-to-respond buttons. No app downloads, no logins. Just text and tap.
Real-time CSI scores, review pipeline, lead response times, and service retention -- all in one place.
The dealerships that text back fastest win the most business. Start protecting your CSI and growing your reviews today.